Terms And Conditions

Delivery Policy

WB Equiline Ltd Delivery Charges

UK Mainland

We aim to deliver any UK Mainland orders as soon as possible. Please allow 7-10 working days for delivery and 6 to 8 weeks for DeNiro Boots. If there is a delay on products, you will be notified via email.Larger shipments would be split and sent out on the same day. Postage costs can be found when checking out.

All Other Overseas Countries

WB Equiline is able to deliver to all countries; however the postage prices and timescales will vary dependent on location and the size of the order. For overseas delivery prices, please email details to infor@wbequiline.co.uk

Returns Policy

WB Equiline Ltd Returns Policy

We hope you that will be pleased with your purchases from WB Equiline Ltd. However, should you wish to return any products, we will refund or exchange the product provided if it is in fully resaleable condition. In the event that any goods are missing or damaged on arrival, please inform us within 2 working days. If you wish to return an item, you do so at your own expense.Returns policy for WB Equiline Ltd is as follows:

  • Customers may return an item within 14 days for a full refund or exchange providing that the goods are in a re merchantable condition, in the original
    packaging and with original labels still attached where applicable. However, this does not apply to sale/reduced products, all our boot lines or KEP Hat products.
  • Full priced products ordered with a discount code can be returned for a full refund or exchange within 14 days. For sale products we can only offer an exchange.
  • All returned packages must include a completed WB Equiline Ltd returns form, which can be requested via email.
  • It is the customer’s responsibility to return the goods to WB Equiline Ltd via post with proof of delivery. Return postage for goods that are correct as per the original
    order and are not faulty or damaged are returned at the customer’s expense.
  • WB Equiline Ltd reserves the right to refuse returns or make a partial refund at our discretion if items are not returned and received in an entirely re merchantable condition.
  • In the event of a faulty item, return postage will be refunded.If you wish to return an item after 14 working days, you must seek authorisation by telephone or email.

De Niro Boot Disclaimer

WB Equiline Ltd Boot Disclaimer

All boot measurements undertaken by the customer are deemed to be correct and are assumed that the DeNiro measuring guide displayed on our website has been used. Any boots requiring adjustment after the point of commencement of manufacture will be subject to an alteration fee charged by De Niro Boots Ltd of £100+ VAT.Additionally a De Niro stretching fee can be arranged at a cost of £50+ VAT.

All De Niro Boots and trainers are non refundable unless faulty. All De Niro products purchased are non exchangeable due to being tailor made to order.

WB Equiline Ltd can provide a free of charge measuring service at our premises. Should you require a measuring service at your own premises, please contact us direct.